Mac OSX Compatibility
HDPVRCapture v3.8.0 and higher is, yes.
HDPVRCapture v3.7.0 and higher is, yes.
HDPVRCapture v3.5.1 and higher is, yes.
See category below for known issues/bugs.
As of October 7, 2016 end of life was announced for 10.9. We no longer recommend HDPVRCapture for use on 10.9 at this time. We recommend customers upgrade to 10.12, if possible.
For users who wish to run 10.9, you can download HDPVRCapture v3.7.3.
The current release of HDPVRCapture is not compatible with 10.7.
Users who wish to run 10.7 can download HDPVRCapture v3.4.4.
Yosemite 10.10 Related Questions
We have had a couple of cases where users have updated their OSX to Yosemite and found that HDPVRCapture will no longer function correctly. In both cases this turned out to be third party USB or bluetooth devices which were conflicting with the HDPVRCapture application.
If you are having such issues, disconnect ALL USB and bluetooth devices, then follow these steps:
1. Make sure all USB and bluetooth devices are disconnected from your Mac.
2. Start HDPVRCapture and make a recording.
3. If HDPVRCapture functions properly, reconnect one USB or bluetooth device.
4. When you have the USB or bluetooth device connected, try making another recording with HDPVRCapture.
5. If the recording is successful, connect another USB or bluetooth device then make another recording.
6. Keep repeating this process until the application no longer functions correctly.
7. When the application no longer functions correctly, try removing the last USB or bluetooth device you connected to see if this fixes the issue.
Mavericks 10.9 Related Questions
If you are running HDPVRCapture v3.3.4 or highter for the first time under Mavericks 10.9. You will have seen the following messages popup asking permission to access your Calendar and Reminders …
Both the above items need to be enabled for HDPVRCapture v3.3.4 or higher to schedule properly. If you select Don’t Allow, scheduled events using the iCal feature will not work and you will receive the following error message …
You can always grant or remove permissions to your Calendar and Reminders at any time from the following two settings panels in your System Preferences ‘Security Window’ …
Lion 10.7 Related Questions
If you are using OSX 10.7 Lion and keep seeing a error popup saying that you can’t use this version of the application HDPVRCapture with this version of Mac OSX, it means the build you are currently trying to use does not carry support for OSX 10.7 Lion.
You can download build v3.4.4 from here. This build does carry support for OSX 10.7 Lion.
General Hardware Questions
Check out our Model Matrix page for HDPVR model information.
To power-cycle your HDPVR device, simply turn the device off at the mains outlet for 5-10 seconds and then turn it back on again.
We don’t recommend it, it can lead to hardware instabilities. Use only the cables that came in the box, those cables provided by Hauppauge.
HDPVRCapture Hauppauge Edition Related Questions
No. HDPVRCapture Hauppauge Edition will only work with the HDPVR 2 Gaming Edition Plus hardware device. You can find more information on our Model Matrix page.
The features available in the Hauppauge Edition generally mirror those features available in our standard edition of HDPVRCapture, except it doesn’t come with any help or support from Kernel Labs. Hauppauge themselves offer support for this version directly from here.
You will need to contact Hauppauge Technical support with any coupon related issues.
No. The software on the CD that ships with the HDPVR device is for the Windows platform only. The HDPVRCapture application is completely self contained and does not require the Windows CD.
Many customers have contacted us asking “What are the very best settings I can use to record video?”
To make the process a lot simpler, we decided to add Good, Better Best and Insanely Good video presets. So, if you just want to have great quality recordings, you no longer need to understand complex ideas like Encoder Modes or Peak Bitrates. Simply select Good, Better, Best or Insanely Good and hit record!
In iMovie 10.x, the .m2ts recorded files import directly. In earlier version of iMovie you may need to use HDPVRCapture to convert them from .m2ts files into .mp4. It’s a very quick process.
There is a video tutorial on our Tutorials page which guides you through the conversion process.
Not yet. It’s coming to the Mac software in the near future.
Yes, everything defaults to the most common settings. Just connect your the HDPVR device to your Mac, start the HDPVRCapture application and press record! If you want advanced settings HDPVRCapture has those too, but you don’t need to use them. We have video tutorials on our Tutorials page which will help in many aspects of using HDPVRCapture.
Oh Yeah! I worked as a software engineer at Hauppauge Computer Works and they make the HDPVR device so I KNOW EXACTLY HOW IT WORKS. I can say for certain that HDPVRCapture is cool!
HDPVR 2 GE Plus Related Questions
5.1 audio capture is supported on the HDPVR 157xxx models.
Yes. Check the Products page for more information on supported formats.
No. The hardware is simply not capable.
No. The hardware is simply not capable.
Audio/Voice Recording Related Questions
If you click on the Video Controls tab in the app window, in the bottom right corner you will see the Record Microphone feature, simply turn this on and select your headset from the drop down menu. Your headset must be connected to your Mac and not your console in order for this feature to work.
After recording, HDPVRCapture will generate a .m2ts.voice.m4a audio file along with the .m2ts video file. It will also add the voice recording to your iTunes library, under the playlist HDPVRCapture Narration. You then need to convert your video file into .mp4 (this will automatically happen if you have the Post Processing feature switched on), then import it into iMovie. Add your voice over to the video then export it. There is a video tutorial on our Tutorials page which guides you through the process of using the Microphone Recording feature.
Try quitting HDPVRCapture, then restarting the application.
Make sure your headset is connected to your Mac and not the console. The headset must be connected to your Mac in order for the voice audio to be recorded.
Yes! HDPVRCapture will also generate it’s own ‘HDPVRCapture Narration’ playlist.
HDPVRCapture will automatically recreate a new playlist the next time you use the voice recording feature.
The audio commentary gets put into a separate file, a .m2ts.voice.m4a file, which you need to combine with the video file using a video editing tool such as iMovie. This is done to maximize compatibility as some video editing tools don’t know how to handle files with multiple tracks of audio.
A certain level of editing is required when using the Microphone Recording feature.
You need to import your audio commentary track and your video file into a video editing tool such as iMovie, then edit your audio track to remove the ‘dead air’ from the start so your commentary starts as soon as you start talking, then sync up the audio commentary with your video before exporting the file.
Live Preview Or Passthrough Related Questions
Install VLC onto your computer and HDPVRCapture will use it for live video preview!
VLC is an incredible video player for Mac, Linux and Windows. It’s available as a free download from www.videolan.org. There is a video tutorial on our Tutorials page which guides you through the process of downloading, installing and using VLC with HDPVRCapture.
There is a option on the ‘Network‘ panel which allows you to turn off writing to disk, then if you check the ‘Send the captured video to the network using UDP …‘ option, also on the Network panel, this will allow you to stream the recording. Now if you start a recording as you normally would and press the preview button, you will now be able to stream indefinitely without writing to disk.
You need to make sure that you have both the HDPVRCapture application and VLC installed in your Systems Applications folder. Also make sure that VLC is named ‘VLC’ and not something like ‘VLC 2.1.4’. There is a video tutorial on our Tutorials page which guides you through the process of downloading, installing and using VLC with HDPVRCapture.
Yes. Passthrough will work for any supported video format, (see the Products page for a list of supported formats). We will be adding more formats over time.
If you experience issues with odd or glitchy looking passthrough video on your TV, try switching the video inputs on the HDPVRCapture inputs panel to Component or HDMI then back again. This often clears up any odd video effects. If this doesn’t help, try power-cycling your HDPVR device or other device which you are capturing from.
Yes, HDPVRCapture Hauppauge Edition monitors and controls the hardware. When HDPVRCapture is disconnected from the HDPVR then it no longer can control it, your video passthrough will likely break after a while.
Basic Recording and Playback Questions
Usually Yes. Check the hardware specific sections in the FAQ to be certain.
We selected the Insanely Good video preset, selected the HDMI Video input, the HDMI Audio input, then pressed record. That’s it! We designed HDPVRCapture to be very simple to use.
Yes, once the file has been converted into a .mp4. This typically takes 20 seconds for a 30 minute show.
Open the .m2ts recording with VLC, seek to the place in the file and use it to take a screenshot. This works well.
Additionally, if you install VLC then HDPVRCapture can use this to enable a live preview mode, so you can see what you are recording, although it’s a few seconds behind live – if you want to capture screenshots during recordings.
Quicktime v10 does not appear to have good AC3 support in certain container types.
If you navigate to /Applications/QuickTime Player and Get Info, then change the settings to “Open in 32-bit mode”, all of your .mp4 files should open normally. So, this is starting to sound like an Apple’s 64bit QuickTime issue.Another workaround is to open the file with QuickTime v7.
See the ‘After recording a file with either 5.1 or 2 channels AC3 audio, then converting it to .mp4, and trying to open it with the new QuickTime Player X (v10) I get an error: ‘The Document ‘something.mp4‘ could not be opened’ entry above.
Me neither, in my tests v7 was just as fast as v10 on a 8 core MacPro.
See this link. Apple provide QuickTime 7 for free, you just have to install it.
I generally encourage customers to record in AAC, not AC3. Apple don’t ship a AC3 decoder by default. You can install Perian from www.perian.org if you need a free AC3 audio decoder.
Scheduling and Automatic Recording
Yes, via TitanTV. (If you need support for another EPG just let us know).
Scheduling from v2.9.0 onwards changed slightly, you need to leave HDPVRCapture running in the background so that scheduled recordings may happen. If you close HDPVRCapture then your scheduled recordings will fail to trigger.
Simple. HDPVRCapture integrates with TitanTV so you can use their web guide to select shows and HDPVRCapture will integrate those with iCal. Alternatively, you can manually schedule recordings using the Command + N keyboard shortcut, or select File > New from the top menu bar.
Maybe, if you are in North America then YES. If you need EPG support in another country then email me. I want to hear from you! Remember, you can always manually schedule shows using the Command + N keyboard shortcut, or select File > New from the top menu bar.
No. The HDPVRCapture command line interface was removed in v2.x.
We no longer carry support for Zap2it.com. We used to support it but the web guide kept changing that much, it used to break in the app. We had to give up in the end.
You can always manually schedule a recording in the application using Command + N or File > New from the top menu bar.
Using your favorite browser navigate to TitanTV.com and create yourself an account and set your zip code. Now, when you next navigate to the TV grid you will see a red record button for each show.
1. Click the red button and your browser will download a file called ‘program.tvpi‘.
2. Go to your Downloads folder and open the file.
3. HDPVRCapture will instantly recognize it and confirm the scheduling details with you.
4. Click OK to schedule the recording.
Yes. By default HDPVRCapture creates its scheduling calendar specifically on your Mac, not in iCloud. It’s created in iCal and the calendar is called ‘HDPVRCapture Recordings‘.
In iCal, click the Calendars button to show all of your Calendars on the left. If you delete the HDPVRCapture Recordings calendar from the ‘On My Mac’ section, then manually create a new calendar called ‘HDPVRCapture Recordings’ in the iCloud section of iCal, then iCloud will share this information with all your other iCloud devices.
You will able to schedule a recording from any Mac, anywhere, and through the magic of iCloud, HDPVRCapture will record it. Simply install HDPVRCapture on your other Macs to schedule new recordings.
If you are attempting to create scheduled recordings in HDPVRCapture but keep receiving a “Unable to create iCal entry” warning followed by a “Unable to successfully schedule your recording” warning, try removing permissions for Calendar and Reminders from iCloud and then setting the permissions again in iCloud.
You should now be able to successfully schedule recordings in the application.
IR Blaster Setup, Channel Changing and Code Sets
Yes. The IR Blaster is supported with the HDPVR 2 Gaming Edition Plus
If you are having issues getting your IR Blaster cable to work and you want to check it is functioning correctly, please try the following ..
1. Quit the HDPVRCapture application.
2. Open your Terminal window and type the following command:
defaults delete net.steventoth.HDPVRCapture
(This will place the HDPVRCapture application back in demo mode and reset all settings).
3. Close the Terminal window.
4. Start the HDPVRCapture application.
5. Make sure your IR Blaster cable is securely connected and visible so you can see it.
6. Open the preferences window by navigating to the top menu bar and selecting HDPVRCAPTURE > PREFERENCES.
7. The preferences window should open on the IR BLASTER tab. DO NOT change any settings, simply close the preferences window.
8. Back in the main UI, check the channel change checkbox.
9. Enter 123 as the channel number.
10. Hit tab to exit the channel blaster field. See the IR led blink?
Now when you press record, it won’t blink because HDPVRCapture thinks its already changed its channel. If you were to change the channel number to 124, then press record, you’d see it blink again.
You may need to try each of the different code set options for your set-top box manufacturer to find one that works with your box. If the company who manufactures your set-top box was taken over my another company, it’s worth trying their code sets also as this has been know to work.
Another approach is if you have access to a Windows machine, you can use Hauppauges software to learn the codes. This will create a .ini file on your system which you could email to us and we can ingest this into the application for you.
When created, the .ini file is located in c:\windows\hcwremote.ini, or something similar to this. Look for any new .ini files in your Windows folder.
We are trying to compile a list to help other users who are trying to setup their IR Blaster but we have to rely on users emailing us with the code set information for their particular set-top box model. If you have any information we can add to this list, please contact us via the contact page.
Known CODE SETS that work:
|Set-Top Box Model||Set-Top Box Type||Set-Top Box Manufacturer||IR Code Set|
|CISCO DTA 270HD||Cable Box||Scientific Atlanta||42|
|PACE RNG150N||Cable Box||Comcast||85|
Yes. Open the HDPVRCapture application and navigate to the top menu bar, then select HDPVRCAPTURE > PREFERENCES. When the Preferences window opens, select the MISC panel.
On the misc panel, check the option Enable External Channel Changer. You now have the ability to load a custom script into the application using the dialog box below.
You can launch any shell script with the following command line arguments when a recording starts:
-c (Channel number)
-d (Recording duration in seconds)
-f (Destination filename for recording)
Please note: If you define a custom external channel change script, no attempt will be made by HDPVRCapture to use the IR Blaster.
Capturing from your Set Top Box, Console, or other Video Source
1280 x 720p. This is a great resolution for the hardware to keep up with, offers the maximum frame rate of 60 frames per second (50 in Europe), and is easy for iMovie and other Mac editors to work with, and avoids many ‘jaggy’ left-to-right motion lines often associated with 1080i interlaced video
Usually Yes. Check the hardware specific sections in the FAQ to be certain.
Yes. Connect the Component cables from the STB to the HDPVR, switch channel on the STB (either manually or automatically using the HDPVR IRBlaster) and press Record on HDPVRCapture. Voila!
The PS3 doesn’t like to run certain game titles at 1080, the PS3 hardware cannot keep up.
It prefers to change the video resolution to something less stressful. If you change your PS3 Display resolution to 720p this often means the PS3 will not switch to 480p, its an easier resolution for the PS3 to work with.
Solution A: This will only work for users who have a HDPVR 2 GE 145xxx model. To find out if you own the 145xxx model, look at the black label on the bottom of the HDPVR device. On that black label is a 6 digit number that starts with either 145xxx or 157xxx.
- With the HDPVRCapture application closed, open a Terminal window (you can find the Terminal.app in your Applications > Utilities folder) and type the following command then press enter:
defaults write net.steventoth.hdpvrcapture Siena1ForceColorimetry 0
- To check if this has worked correctly, type the following command in the Terminal window then press enter (the system should respond with 0):
defaults read net.steventoth.hdpvrcapture Siena1ForceColorimetry
- Next, quit the Terminal window and start HDPVRCapture as normal, select HDMI as the input in the Inputs panel and try making a recording. Everything should now work as expected.
- If you would like to undo the changes you have just made, quit HDPVRCapture, open a Terminal window and type the following command then press enter:
defaults delete net.steventoth.hdpvrcapture Siena1ForceColorimetry
Solution B: Switch from the HDMI cable to a Wii U compatible component cable (more information on Wii cabling can be found here) as we know this works. The component cable that ships with the HDPVR device is not compatible with the Wii U.
The PS3 can be a little tricky to setup and configure but it does work very reliably. There is a video tutorial on our Tutorials page which guides you through the setup process for the Playstation 3.
Take a look at our Playstation 3 colour issues page to troubleshoot the problem.
Failings to record from older generation consoles is a documented limitation of the HDPVR hardware and not the HDPVRCapture application.
The following are XBox One settings which work for us on both 720p and 1080p.
1. From the XBox One Home screen, select Store.
2. From the Store menu that appears, select Settings.
3. From the Settings screen, under the Console section, select Display & Sound.
4. On the Display & Sound screen, make sure you have the following settings …
|TV Resolution||Colour Depth||HDMI Audio|
|720p or 1080p||24 bits per pixel||7.1 uncompressed|
|TV Connection||Colour Space||Optical Audio|
|HDMI (auto-detect)||TV (RGB limited)||Stereo uncompressed|
On your XBox, navigate to SETTINGS > SYSTEM > CONSOLE SETTINGS > AUDIO > DIGITAL OUTPUT and select DIGITAL STEREO instead of DOLBY 5.1.
Try following our No Signal Interactive Guide to help troubleshoot the problem. PDF guides are also available for download.
Make sure you have the Playstation 4 software update v1.70 or later installed in order to capture from your Playstation 4 over HDMI (More information can be found here).
You may also need to toggle the HDCP protection off on the PS4. The HDCP setting can be found in the PS4’s SETTINGS > SYSTEM menu. We have a PS4 HDCP video tutorial which will walk you through the process of disabling the HDCP setting on your PS4.
On your Xbox One, select Settings > Display & Sound then under the Digital Audio section, change your HDMI audio to Stereo uncompressed.
A couple of users have contacted support regarding timing issues when capturing content from a Retron 5.
We do not and never have claimed to support capturing content from the Retron 5 with HDPVRCapture. This is why we offer a free evaluation version of our application so users can test everything meets their needs before purchasing a license key.
Legacy consoles run at lower frame rates and lower resolutions than todays systems. Capturing from legacy consoles has always been problematic when using a HD capturing device. They are not designed to capture frame rates this low.
HDPVRCapture user Dan contacted support to let us know of a possible workaround for a audio and video sync issue he was experiencing when capturing content from a Retron 5.
By using a inexpensive HDMI to Component video converter, he connected the HDMI cable from the Retron 5 to the convertor and then connected the component cabling to the back of the HDPVR device. This allowed him to capture perfect content from the Retron 5.
We recently had a user on support who mentioned that the 5.1 audio in his recordings were not playing out of the correct speakers in his 5.1 setup.
The user was capturing content from a UK Sky set-top box, converting it to .mp4, then playing the recordings back on his TV via a USB drive. All audio was being routed through a amp. The issue turned out to be a audio setting on his TV. The TV was set to output audio via DTS Neo 2:5, once the user changed this to PCM, everything started working as expected.
On your PS4, navigate to SETTINGS > SOUND AND SCREEN > AUDIO OUTPUT SETTINGS > AUDIO FORMAT (PRIORITY) and try changing this settings to either LINEAR PCM, BITSTREAM (DOLBY) or BITSTREAM (DTS).
Also check that you have your Audio Output on your PS4 configured correctly by navigating to SOUND AND SCREEN > AUDIO OUTPUT SETTINGS > PRIMARY OUTPUT PORT. If you are capturing audio over HDMI, you need this set to HDMI. If you are capturing audio over OPTICAL, you need this set to DIGITAL OUT (OPTICAL).
If you are attempting to capture over HDMI from your Uverse Set-Top Box but keep experiencing black video every five minutes or so, try switching to component cabling instead and completely remove the HDMI cable from the Uverse box.
Editing Recordings, Making DVD’s, iTunes, AppleTV, YouTube or Playback support
Yes. First, you will need to convert the .m2ts into .mp4. It should take 30-40 seconds for a typical recording, the resulting .mp4 file can be used with lots of Mac applications. It also produces a logfile in the same folder location if something goes badly wrong.
There is a video tutorial on our Tutorials page which guides you through the conversion process.
It shouldn’t! To speed up the import make sure you DO NOT select Optimize Video on the iMovie import screen.
There is a video tutorial on our Tutorials page called ‘How to convert a .m2ts file into a .mp4 file’ which guides you through the file conversion and import/export process of iMovie.
We have successfully imported recordings into QuickTime X Player (10.3), MPEG StreamClip (1.9.2), Final Cut Pro (10.1.1), iMovie (10.0.5), FrontRow (10.5.6). They all work fine.
Yes, with the help of Roxio Toast v10. HDPVRCapture recordings are compatible with Toast and you can easily create HD or Bluray DVD’s.
I’m not sure, maybe if the bitrates are kept low. For AppleTV v1 hardware, try encoding at 2000 kbps and using AAC 2 channel audio. For AppleTV v2 hardware, set the encoder to ‘Constant Bitrate’ 4000 kbps and using AAC 2 channel audio.
Install Perian 1.1.2 then try again.
If you want to specifically use Perian 1.1.3 then read this.You have to change Perians default. Run this command from the terminal window to re-enable good video on Perian 1.1.3 “defaults write org.perian.Perian DecodeAllProfiles -bool true” (without quotation marks).
Unfortunately, iTunes changes around version 7, stopping the importing of interlaced video content. iTunes 7 onwards can not import 1080i or 480i. You could try using Handbrake to convert the video into something iTunes prefers.
Yes, simply drag and drop the .m2ts file into the post processing window, right click and select Run.
The ‘Optimize’ setting takes significantly longer to import your videos and causes video disturbance. Avoid this setting if you care about importing HDPVR videos into iMovie.
Yes. FinalCut often imports perfectly good MP4 video then refuses to play it. If you find yourself in this situation then I suggest importing the video into iMovie, then exporting the video into Apple’s ‘Apple Intermediate Codec’ MOV files. These AIC MOV files are known to import into FinalCut with complete success.
Try using the Remove DAC3 atom task.
Essentially Apple keeps changing it’s mind about how each of the 5 audio channels are laid out in the MOV/MP4 file. Perian, the AC3 audio decoder, which usually decodes the content has various workarounds to try and compensate for Apple’s continued changes. In the latest release of Perian, if it finds the DAC3 atom stored inside the MP4 container, it mangles the audio during playback, putting the wrong audio out on the wrong channels.
This option removes the DAC3 atom from your MP4 files and stops Perian from making a bad playback decision. Don’t use it unless you know what you are doing.
YouTube offers some good advice when exporting from iMovie or Final Cut Pro, please read their Advanced Encoding Help first. You must export the video from iMovie or Final Cut Pro using the ‘Export Via QuickTime’ option. Use the settings in their encoding document as a guide.
Here’s a sample we made using HDPVRCapture, a HDPVR Gaming Edition earlier this year. The video plays from YouTube in many different resolutions, including HD 720p. Video is here and the comments include any export settings we used. We then manually uploaded the exported video to YouTube using their web based interface, not using the iMovie ‘Share to YouTube’ options.
Once you have converted your .m2ts file to .mp4, if you wish to edit the .mp4 file without having to wait for the file to re-encode, then try using MPEG Streamclip
1. Select File > Open Files … from the top menu bar to load your .mp4 file into the application.
2. Move the playhead to the start of the section in the video that you wish to remove.
3. Press and hold the Shift key and then move the playhead to the end of the section you wish to remove.
4. Select Edit > Cut from the top menu bar to remove the highlighted section.
5. Select File > Save As … from the top menu bar to save your .mp4 file.
Network Streaming, UPnP PS3 support and Misc
No. The HDPVRCapture command line interface was removed in v2.x.
Yes, but you’ll need Roxio’s Toast V10 with AVC / BD support.
HDPVRCapture does not support direct streaming to any streaming services from within the application but it does support streaming out over UDP. You can then use a third party application such as OBS, WireCast or CocoaSplit to feed the UDP stream directly out to Twitch or other streaming services.
Alternatively, if the third party application does not support a direct media stream from UDP, you can ‘scrape’ the VLC preview window from HDPVRCapture and stream content that way.
We have a video tutorial which shows you how to ‘scrape’ the VLC window and stream to Twitch using OBS, you can watch it here.
Marc over at marctv.de figured out how to stream using HDPVRCapture and ffmpeg and he was kind enough to write a tutorial on how he did it. You can check out Marc’s tutorial here: http://marctv.de/blog/tutorial-hd-pvr-twitch-mac-os-ffmpeg/. Thanks Marc!
Preferences and Custom Settings
Yes. There is a video tutorial on our Tutorials page which guides you through the process of changing the default settings and making the application remember them.
The General Control settings in the application to adjust the brightness, contrast, hue, saturation and sharpness are not supported when capturing a composite signal.
The General Control settings in the application to adjust the brightness, contrast, hue, saturation and sharpness are never remembered by the application. They always have to be set. This is by design.
Please see our post on this issue, Using the ‘Split Large Recordings’ Feature in HDPVRCapture.
Country / Geographic specific
Only English is supported.
If you own one of the earlier BSKYB STB which has component out, then YES HDPVRCapture will work. If you own one of the later BSKYB STB with HDMI out, then NO, HDPVRCapture will not work as the HDPVR device does not support capturing from HDCP protected content.
Yes, feel free. Please use the contact page to contact us.
Typically all email is answered the same day, usually within the hour. Often customers enter invalid email addresses into the contact form, so our email responses to them are rejected by their ISPs.
This is frustrating for us and you. We’ve often seen the same customer write many times to us, giving the same email address. Every time we respond our emails are refused by gmail, hotmail or some other email provider. You must provide to us a valid and working email address if you’d like an answer to your question. We are happy to respond to any questions but your email address has to be reachable.
If you don’t hear from us, you should assume you entered an invalid email address, in which case please try again.