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If you are unsure of which HDPVR device you actually own, try looking at our Model Matrix page.
This can be found on the bottom of the unit. It is the 8 digit number that appears in the lower right hand corner of the barcode label (as shown above).
Click the Buy Now button to be redirected to PayPal where you can complete your license key purchase.
All HDPVRCapture license key purchases are automatically processed once payment is complete.
You will receive a confirmation email with instructions on how to unlock the software. This email will also include a licensekey.zip file attachment which we recommend you archive for safe keeping.
If you have not received your license key confirmation email, try checking your spam/junk folder. Your email client may have marked the file attachment as spam.
Once you have received your license key confirmation email, you can unlock the software by simply quitting and relaunching the HDPVRCapture application.
Once the application has detected your HDPVR device, your license key should automatically download from our servers and remove the demo restrictions (providing you are connected to the internet and your HDPVR device is connected to your Mac).
If you have not received your license key confirmation email, or your license key does not automatically download and unlock the application, then please open a support ticket.
HDPVRCapture License keys are generated specifically for each individual HDPVR device, so, as part of the order process we also ask for your HDPVR hardware serial number. This information is private between you and Kernel Labs.
You are free to use your license key with as many computers as you like. Your license is tied to the serial number of the HDPVR unit itself, not the computer. As long as you always use the HDPVR device that you purchased the license key for, everything will work.
License keys can not be revoked once they have been issued. For this reason, we offer a no risk, FREE evaluation version of the application for you to try to ensure that the software will be compatible with your computer systems and satisfies all of your requirements.
We highly recommend you try the demonstration version before purchasing a license key.
Because license keys are generated with your HDPVR device’s serial number, if you change your HDPVR device, your license key will no longer work and the application will remain in demo mode.
License keys are non transferrable between devices.
We offer you a working demonstration version of HDPVRCapture so that you have an adequate opportunity to assess its value prior to purchase. Please use the demonstration version to ensure that the software will be compatible with your computer systems and satisfies your requirements before purchasing a license. Unlike physical goods, electronically distributed software license keys can be easily duplicated. Once a license key has been issued, it is unfortunately not possible for us to recall all copies. Therefore, we are unable to accept returns. In rare cases and only within 14 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund. In such instances, a signed Letter of Destruction on company letterhead will be necessary to process the refund.
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