All HDPVRCapture license key purchases are automatically processed once payment is complete.
You will receive a confirmation email with instructions on how to unlock the software. This email will also include a licensekey.zip file attachment which we recommend you archive for safe keeping.
If you have not received your license key confirmation email, try checking your spam/junk folder. Your email client may have marked the file attachment as spam.
Unlocking the Software
Once you have received your license key confirmation email, you can unlock the software by simply quitting and relaunching the HDPVRCapture application.
Once the application has detected your HDPVR device, your license key should automatically download from our servers and remove the demo restrictions (providing you are connected to the internet and your HDPVR device is connected to your Mac).
License Key Issues
If you have not received your license key confirmation email, or your license key does not automatically download and unlock the application, then please open a support ticket.
HDPVRCapture License keys are generated specifically for each individual HDPVR device, so, as part of the order process we also ask for your HDPVR hardware serial number. This information is private between you and Kernel Labs.
You are free to use your license key with as many computers as you like. Your license is tied to the serial number of the HDPVR unit itself, not the computer. As long as you always use the HDPVR device that you purchased the license key for, everything will work.
License keys can not be revoked once they have been issued. For this reason, we offer a no risk, FREE evaluation version of the application for you to try to ensure that the software will be compatible with your computer systems and satisfies all of your requirements.
We highly recommend you try the demonstration version before purchasing a license key.
Because license keys are generated with your HDPVR device’s serial number, if you change your HDPVR device, your license key will no longer work and the application will remain in demo mode.
License keys are non transferrable between devices.